Important Information

We no longer sell insurance. For existing customers, you'll find all the help you need on this page.

Are you an existing customer?

  • Your insurance documents
  • Make a payment
  • Make a change to your policy
  • How to make a claim

Policy due for renewal?

If you’ve received a letter from us about your renewal and you would like to renew your policy with Autonet, you can call them on 0330 343 8921. Lines are open 8.30am – 9pm Mon to Thurs, 8.30am – 8.30pm Fri and 9am – 5.30pm Sat.

If you’ve received a letter from us about your renewal, and do not want Autonet to contact you with a quote please call us on 0800 952 0667, within 20 days of the date on your letter. Lines are open 8.30am – 7pm Mon to Fri and 9am – 2pm Sat.

If you’ve received a letter from us about your renewal and you would like to renew your policy with Autonet, you can call them on 0330 343 8920. Lines are open 8.30am – 9pm Mon to Thurs, 8.30am – 8.30pm Fri and 9am – 5.30pm Sat.

If you’ve received a letter from us about your renewal, and do not want Autonet to contact you with a quote please call us on 0800 952 0666, within 20 days of the date on your letter. Lines are open 8.30am – 7pm Mon to Fri and 9am – 2pm Sat.

If you’ve received a letter from us about your renewal and you would like to renew your policy with Autonet, you can call them on 0330 343 8922. Lines are open 8.30am – 9pm Mon to Thurs, 8.30am – 8.30pm Fri and 9am – 5.30pm Sat.

If you’ve received a letter from us about your renewal, and do not want Autonet to contact you with a quote please call us on 0800 952 0668, within 20 days of the date on your letter. Lines are open 8.30am – 7pm Mon to Fri and 9am – 2pm Sat.

Existing Customers

If you’re an existing customer and need help with your policy you can call us on 0800 183 6116. Lines are open 8.30am – 7pm Mon to Fri and 9am – 2pm Sat.

If you need to make changes to your policy, you can also do this online by logging in to your account.

If you’re an existing customer and need help with your policy you can call us on 0800 183 6116. Lines are open 8.30am – 7pm Mon to Fri and 9am – 2pm Sat.

If you need to make changes to your policy, you can also do this online by logging in to your account.

If you’re an existing customer and need help with your policy you can call us on 0800 561 1100. Lines are open 8.30am – 7pm Mon to Fri and 9am – 2pm Sat.

If you need to make changes to your policy, you can also do this online by logging in to your account.

Make a Claim

To make a home insurance claim please call 0345 122 3019. Lines are open 24 hours a day, 365 days a year.

Optional Extra Claims

If you need to make a claim on an optional extra that you have purchased as part of your policy, please use the numbers below.

Gadget Cover 0203 794 9299
Excess Protection (If purchased prior to 01.07.17)
Excess Protection (If purchased after or on 01.07.17)
03300 555 362
0345 125 2433
Personal Accident (If purchased prior to 01.07.17)
Personal Accident (If purchased after or on 01.07.17)
0800 952 1759
0344 748 0103
Key Cover (If purchased prior to 01.05.17)
Key Cover (If purchased after or on 01.05.17)
0800 952 1761
0345 125 2438
Garden Cover 0330 055 5363
Home Emergency 0800 952 3148

To make a car insurance claim please call 0800 561 0600. Lines are open 24 hours a day, 365 days a year.

Optional Extra Claims

If you need to make a claim on an optional extra that you have purchased as part of your policy, please use the numbers below.

Breakdown Cover (24 hours) 0333 000 1400
Foolproof Cover (24 hrs) 0333 000 1400
Gadget Cover 0203 794 9299
Keep Motoring 0800 952 1760
Excess Protection (If purchased prior to 01.07.17)
Excess Protection (If purchased after or on 01.07.17)
03300 555 362
0345 125 2432
Personal Accident (If purchased prior to 01.07.17)
Personal Accident (If purchased after or on 01.07.17)
0800 952 1759
0344 748 0103
Key Cover (If purchased prior to 01.05.17)
Key Cover (If purchased after or on 01.05.17)
0800 952 1761
0345 125 2443
Windscreen Cover TPFT & TPO 0800 169 4677

If you’re broken down and need assistance, please call 0333 000 1400. Lines are open 24 hours a day, 365 days a year.